Effective date: 2026-05-28
This Shipping Policy applies to orders placed with Hydrascale Technologies LLC ("Nuvia," "we," "us") at getnuvia.co. We ship to consumers in the EU/EEA.
Processing time
Orders are typically processed within 1–2 business days (Monday–Friday, excluding holidays). Orders placed after the daily cut-off or on weekends/holidays are processed the next business day.
Delivery times
After processing, estimated delivery is typically 3–8 business days within the EU/EEA, depending on the destination country and carrier. Estimated times are not guaranteed and may be affected by carrier delays, customs clearance, weather, or events outside our control.
Shipping costs
Standard delivery is free on every order. At checkout you can add optional insured delivery for €1.99: if an insured parcel is lost in transit or arrives damaged, we send a replacement free of charge. Any delivery charge is shown at checkout before you pay and is included in your total.
Customs, import VAT, and duties
Orders are dispatched from our fulfilment partner's warehouse inside the European Union. For deliveries within the EU/EEA, no customs duties or import VAT are charged on delivery. All prices shown include VAT.
Order tracking
When your order ships, we email a confirmation with tracking information where available. Please allow up to 48 hours for tracking to update.
Address accuracy
Please ensure your delivery address is correct and complete at checkout. We are not responsible for delays or non-delivery caused by an incorrect or incomplete address. Address changes may not be possible once an order is processing.
Lost or damaged shipments
Risk passes to you on delivery. If your order is lost in transit or arrives damaged, contact support@getnuvia.co within 7 days of the expected or actual delivery date and we will help resolve it. This does not affect your statutory rights (see our Terms and Right of Withdrawal & Refunds policy).
Contact
Hydrascale Technologies LLC 254 Chapman Rd, Newark, DE 19702, United States Customer care: Alisa Romano — support@getnuvia.co