{"id":2685,"date":"2026-05-28T11:21:16","date_gmt":"2026-05-28T09:21:16","guid":{"rendered":"https:\/\/getnuvia.co\/refund-policy\/"},"modified":"2026-06-11T13:49:39","modified_gmt":"2026-06-11T11:49:39","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/getnuvia.co\/cs\/refund-policy\/","title":{"rendered":"Pr\u00e1vo na odstoupen\u00ed od smlouvy a vr\u00e1cen\u00ed pen\u011bz"},"content":{"rendered":"<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\"><link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin><link href=\"https:\/\/fonts.googleapis.com\/css2?family=Plus+Jakarta+Sans:wght@400;500;600;700;800&#038;display=swap\" rel=\"stylesheet\">\n<style>\n*{box-sizing:border-box}\n:root{--ink:#15231e;--soft:#566;--mut:#33433d;--line:#e7eeea;--brand:#1b5e44;--brand-deep:#0e3a2a;--bg:#fff}\n.nuvia-legal{font-family:\"Plus Jakarta Sans\",-apple-system,BlinkMacSystemFont,\"Segoe UI\",sans-serif;color:var(--ink);background:var(--bg);line-height:1.7;font-size:17px;-webkit-font-smoothing:antialiased}\n.nuvia-legal a{color:var(--brand);text-decoration:none}.nuvia-legal a:hover{text-decoration:underline}\n.nuvia-legal .topbar{position:sticky;top:0;z-index:10;background:rgba(255,255,255,.9);backdrop-filter:blur(8px);border-bottom:1px solid var(--line)}\n.nuvia-legal .topbar .wrap{max-width:820px;margin:0 auto;padding:14px 22px;display:flex;align-items:center;justify-content:space-between}\n.nuvia-legal .brand{font-weight:800;letter-spacing:-.02em;color:var(--brand-deep);font-size:1.15rem}\n.nuvia-legal .brand span{color:var(--brand)}\n.nuvia-legal .back{font-size:.92rem;color:var(--soft);font-weight:600}\n.nuvia-legal main{max-width:760px;margin:0 auto;padding:46px 22px 10px}\n.nuvia-legal .eyebrow{text-transform:uppercase;letter-spacing:.16em;font-size:.72rem;font-weight:700;color:var(--brand)}\n.nuvia-legal h1.page-title{font-size:clamp(1.9rem,5vw,2.7rem);letter-spacing:-.025em;line-height:1.08;margin:10px 0 18px;font-weight:800;color:var(--ink)}\n.nuvia-legal .content>p:first-of-type{color:var(--soft);font-size:.9rem}\n.nuvia-legal .content h2{font-size:1.18rem;letter-spacing:-.01em;margin:36px 0 10px;font-weight:800;color:var(--ink)}\n.nuvia-legal .content h3{font-size:1rem;margin:22px 0 6px;font-weight:700;color:var(--ink)}\n.nuvia-legal .content p,.nuvia-legal .content li{color:var(--mut)}\n.nuvia-legal .content ul,.nuvia-legal .content ol{padding-left:1.15rem;margin:10px 0}\n.nuvia-legal .content li{margin:5px 0}\n.nuvia-legal .content table{width:100%;border-collapse:collapse;margin:16px 0;font-size:.94rem}\n.nuvia-legal .content th,.nuvia-legal .content td{border:1px solid var(--line);padding:9px 11px;text-align:left;vertical-align:top}\n.nuvia-legal .content th{background:#f4f8f6;font-weight:700;color:var(--ink)}\n.nuvia-legal .content blockquote{margin:18px 0;padding:12px 16px;background:#f5f9f7;border-left:3px solid var(--brand);border-radius:0 10px 10px 0;color:var(--soft);font-size:.93rem}\n.nuvia-legal .content blockquote p{color:var(--soft);margin:6px 0}\n.nuvia-legal .content hr{border:none;border-top:1px solid var(--line);margin:30px 0}\n.nuvia-legal .content strong{color:var(--ink)}\n.nuvia-legal .legal-footer{max-width:760px;margin:46px auto 0;padding:24px 22px 56px;border-top:1px solid var(--line);font-size:.86rem;color:var(--soft)}\n.nuvia-legal .legal-footer .links{display:flex;flex-wrap:wrap;gap:10px 18px;margin-bottom:14px}\n.nuvia-legal .legal-footer a{color:var(--soft)}\n<\/style>\n<div class=\"nuvia-legal\">\n<header class=\"topbar\">\n<div class=\"wrap\"><a class=\"brand\" href=\"\/cs\/\">NU<span>VIA<\/span><\/a><a class=\"back\" href=\"\/cs\/\">&larr; Zp\u011bt na web<\/a><\/div>\n<\/header>\n<p><main><span class=\"eyebrow\">Pr\u00e1vn\u00ed informace<\/span><\/p>\n<h1 class=\"page-title\">Pr\u00e1vo na odstoupen\u00ed od smlouvy a vr\u00e1cen\u00ed pen\u011bz<\/h1>\n<div class=\"content\">\n<p><strong>Datum \u00fa\u010dinnosti:<\/strong> 2026-05-28<\/p>\n<p>Tyto z\u00e1sady se vztahuj\u00ed na spot\u0159ebitelsk\u00e9 n\u00e1kupy od spole\u010dnosti <strong>Hydrascale Technologies LLC<\/strong> (&#8222;Nuvia&#8220;, &#8222;my&#8220;) na <strong>getnuvia.co<\/strong> a popisuj\u00ed va\u0161e z\u00e1konn\u00e9 <strong>pr\u00e1vo na odstoupen\u00ed od smlouvy<\/strong> podle sm\u011brnice EU o pr\u00e1vech spot\u0159ebitel\u016f (2011\/83\/EU) a nav\u00edc na\u0161i dobrovolnou z\u00e1ruku spokojenosti.<\/p>\n<h2>1. Va\u0161e pr\u00e1vo na odstoupen\u00ed (14 dn\u00ed)<\/h2>\n<p>Jako spot\u0159ebitel v EU\/EHP m\u00e1te pr\u00e1vo odstoupit od n\u00e1kupu <strong>do 14 dn\u016f bez ud\u00e1n\u00ed d\u016fvodu<\/strong>.<\/p>\n<ul>\n<li>Lh\u016fta pro odstoupen\u00ed uplyne <strong>14 dn\u00ed ode dne<\/strong>, kdy vy (nebo v\u00e1mi ur\u010den\u00e1 t\u0159et\u00ed osoba odli\u0161n\u00e1 od dopravce) p\u0159evezmete zbo\u017e\u00ed do fyzick\u00e9 dr\u017eby. U v\u00edce kus\u016f zbo\u017e\u00ed z jedn\u00e9 objedn\u00e1vky dodan\u00fdch odd\u011blen\u011b b\u011b\u017e\u00ed lh\u016fta od p\u0159evzet\u00ed <strong>posledn\u00edho<\/strong> kusu.<\/li>\n<li>Pro uplatn\u011bn\u00ed pr\u00e1va n\u00e1m za\u0161lete <strong>jednozna\u010dn\u00e9 prohl\u00e1\u0161en\u00ed<\/strong> o sv\u00e9m rozhodnut\u00ed odstoupit (nap\u0159. dopis nebo e-mail) p\u0159ed uplynut\u00edm lh\u016fty. M\u016f\u017eete pou\u017e\u00edt vzorov\u00fd formul\u00e1\u0159 n\u00ed\u017ee, nen\u00ed to v\u0161ak povinn\u00e9.<\/li>\n<li>Pro dodr\u017een\u00ed lh\u016fty posta\u010d\u00ed, abyste sd\u011blen\u00ed o uplatn\u011bn\u00ed pr\u00e1va odeslali <strong>p\u0159ed<\/strong> uplynut\u00edm 14denn\u00ed lh\u016fty.<\/li>\n<\/ul>\n<p>Kontakt pro odstoupen\u00ed: <strong>support@getnuvia.co<\/strong>, nebo po\u0161tou na adresu Hydrascale Technologies LLC, 254 Chapman Rd, Newark, DE 19702, Spojen\u00e9 st\u00e1ty americk\u00e9.<\/p>\n<h2>2. D\u016fsledky odstoupen\u00ed<\/h2>\n<p>Pokud odstoup\u00edte, vr\u00e1t\u00edme v\u00e1m v\u0161echny platby, kter\u00e9 jsme od v\u00e1s obdr\u017eeli, <strong>v\u010detn\u011b n\u00e1klad\u016f na standardn\u00ed dod\u00e1n\u00ed<\/strong> (s v\u00fdjimkou dodate\u010dn\u00fdch n\u00e1klad\u016f vznikl\u00fdch va\u0161\u00ed volbou jin\u00e9ho ne\u017e nejlevn\u011bj\u0161\u00edho nab\u00edzen\u00e9ho standardn\u00edho zp\u016fsobu dod\u00e1n\u00ed).<\/p>\n<ul>\n<li>Vr\u00e1cen\u00ed provedeme <strong>bez zbyte\u010dn\u00e9ho odkladu, nejpozd\u011bji do 14 dn\u016f<\/strong> ode dne, kdy jsme byli informov\u00e1ni o va\u0161em rozhodnut\u00ed odstoupit.<\/li>\n<li>Vr\u00e1cen\u00ed pen\u011bz m\u016f\u017eeme <strong>zadr\u017eet do doby, ne\u017e zbo\u017e\u00ed obdr\u017e\u00edme zp\u011bt<\/strong>, nebo dokud nep\u0159edlo\u017e\u00edte doklad o jeho odesl\u00e1n\u00ed, podle toho, co nastane d\u0159\u00edve.<\/li>\n<li>Pen\u00edze vr\u00e1t\u00edme stejn\u00fdm platebn\u00edm prost\u0159edkem, kter\u00fd jste pou\u017eili, pokud se nedohodneme jinak; vr\u00e1cen\u00ed v\u00e1s nic nestoj\u00ed.<\/li>\n<\/ul>\n<h2>3. Vr\u00e1cen\u00ed zbo\u017e\u00ed<\/h2>\n<ul>\n<li>Zbo\u017e\u00ed mus\u00edte zaslat zp\u011bt bez zbyte\u010dn\u00e9ho odkladu, <strong>nejpozd\u011bji do 14 dn\u016f<\/strong> ode dne, kdy n\u00e1m ozn\u00e1m\u00edte odstoupen\u00ed.<\/li>\n<li><strong>P\u0159\u00edm\u00e9 n\u00e1klady na vr\u00e1cen\u00ed zbo\u017e\u00ed nesete vy<\/strong>, pokud neuvedeme jinak.<\/li>\n<li>Odpov\u00edd\u00e1te pouze za sn\u00ed\u017een\u00ed hodnoty zbo\u017e\u00ed v d\u016fsledku nakl\u00e1d\u00e1n\u00ed s n\u00edm jin\u00fdm zp\u016fsobem, ne\u017e je nutn\u00e9 k obezn\u00e1men\u00ed se s jeho povahou, vlastnostmi a funk\u010dnost\u00ed.<\/li>\n<\/ul>\n<blockquote>\n<p><strong>V\u00fdjimka z hygienick\u00fdch d\u016fvod\u016f \/ zape\u010det\u011bn\u00e9 zbo\u017e\u00ed:<\/strong> Podle \u010dl. 16 p\u00edsm. e) sm\u011brnice se pr\u00e1vo<br \/>\nna odstoupen\u00ed <strong>nevztahuje<\/strong> na zape\u010det\u011bn\u00e9 zbo\u017e\u00ed, kter\u00e9 nen\u00ed vhodn\u00e9 vr\u00e1tit z d\u016fvodu<br \/>\nochrany zdrav\u00ed nebo hygieny, <strong>bylo-li po dod\u00e1n\u00ed rozpe\u010det\u011bno<\/strong>. Neotev\u0159en\u00e9, st\u00e1le<br \/>\nzape\u010det\u011bn\u00e9 dopl\u0148ky stravy lze vr\u00e1tit; otev\u0159en\u00e9\/rozpe\u010det\u011bn\u00e9 spot\u0159ebn\u00ed produkty mohou b\u00fdt vylou\u010deny.<br \/>\nUplat\u0148ujte to konzistentn\u011b a jasn\u011b to uve\u010fte p\u0159i dokon\u010den\u00ed objedn\u00e1vky.<\/p>\n<\/blockquote>\n<h2>4. Vzorov\u00fd formul\u00e1\u0159 pro odstoupen\u00ed<\/h2>\n<blockquote>\n<p>(Tento formul\u00e1\u0159 vypl\u0148te a za\u0161lete zp\u011bt pouze v p\u0159\u00edpad\u011b, \u017ee chcete odstoupit od smlouvy.)<\/p>\n<\/blockquote>\n<p>Komu: Hydrascale Technologies LLC, 254 Chapman Rd, Newark, DE 19702, Spojen\u00e9 st\u00e1ty americk\u00e9, support@getnuvia.co<\/p>\n<p>T\u00edmto oznamuji\/oznamujeme, \u017ee odstupuji\/odstupujeme od smlouvy o koupi tohoto zbo\u017e\u00ed:<\/p>\n<ul>\n<li>Datum objedn\u00e1n\u00ed \/ p\u0159evzet\u00ed: __________<\/li>\n<li>\u010c\u00edslo objedn\u00e1vky: __________<\/li>\n<li>Jm\u00e9no spot\u0159ebitele\/spot\u0159ebitel\u016f: __________<\/li>\n<li>Adresa spot\u0159ebitele\/spot\u0159ebitel\u016f: __________<\/li>\n<li>Podpis (pouze v p\u0159\u00edpad\u011b pap\u00edrov\u00e9 podoby): __________<\/li>\n<li>Datum: __________<\/li>\n<\/ul>\n<h2>5. Dobrovoln\u00e1 30denn\u00ed z\u00e1ruka spokojenosti (nad r\u00e1mec va\u0161ich z\u00e1konn\u00fdch pr\u00e1v)<\/h2>\n<p>Nad r\u00e1mec z\u00e1konn\u00e9ho 14denn\u00edho pr\u00e1va na odstoupen\u00ed dobrovoln\u011b nab\u00edz\u00edme <strong>30denn\u00ed z\u00e1ruku spokojenosti<\/strong>: pokud nejste s produktem Nuvia spokojeni, napi\u0161te na <strong>support@getnuvia.co<\/strong> do 30 dn\u016f od dod\u00e1n\u00ed a spole\u010dn\u011b najdeme \u0159e\u0161en\u00ed v podob\u011b vr\u00e1cen\u00ed pen\u011bz nebo v\u00fdm\u011bny. <strong>Tato obchodn\u00ed z\u00e1ruka je nad r\u00e1mec va\u0161ich z\u00e1konn\u00fdch pr\u00e1v spot\u0159ebitele a nijak je neomezuje.<\/strong><\/p>\n<h2>6. Po\u0161kozen\u00e9, vadn\u00e9 nebo nespr\u00e1vn\u00e9 zbo\u017e\u00ed<\/h2>\n<p>Pokud zbo\u017e\u00ed doraz\u00ed po\u0161kozen\u00e9, vadn\u00e9 nebo neodpov\u00edd\u00e1 popisu, m\u00e1te n\u00e1rok na n\u00e1pravu podle pravidel EU o z\u00e1ruk\u00e1ch pro spot\u0159ebitele (sm\u011brnice (EU) 2019\/771) bez n\u00e1klad\u016f na va\u0161\u00ed stran\u011b. Napi\u0161te na <strong>support@getnuvia.co<\/strong> s \u010d\u00edslem objedn\u00e1vky a fotografiemi a zajist\u00edme v\u00fdm\u011bnu nebo vr\u00e1cen\u00ed pen\u011bz.<\/p>\n<h2>7. \u0158e\u0161en\u00ed spor\u016f<\/h2>\n<p>Pokud st\u00ed\u017enost nevy\u0159e\u0161\u00edme, mohou spot\u0159ebitel\u00e9 z EU vyu\u017e\u00edt platformu Evropsk\u00e9 komise pro \u0159e\u0161en\u00ed spor\u016f online: https:\/\/ec.europa.eu\/consumers\/odr.<\/p>\n<h2>Kontakt<\/h2>\n<p><strong>Hydrascale Technologies LLC<\/strong><br \/>\n254 Chapman Rd, Newark, DE 19702, Spojen\u00e9 st\u00e1ty americk\u00e9<br \/>\nZ\u00e1kaznick\u00e1 podpora: Alisa Romano, support@getnuvia.co<\/p>\n<\/div>\n<p><\/main><\/p>\n<footer class=\"legal-footer\">\n<div class=\"links\"><a href=\"https:\/\/getnuvia.co\/cs\/privacy-policy\/\">Z\u00e1sady ochrany osobn\u00edch \u00fadaj\u016f<\/a> \u00b7 <a href=\"https:\/\/getnuvia.co\/cs\/cookie-policy\/\">Z\u00e1sady cookies<\/a> \u00b7 <a href=\"https:\/\/getnuvia.co\/cs\/terms-and-conditions\/\">Obchodn\u00ed podm\u00ednky<\/a> \u00b7 <a href=\"https:\/\/getnuvia.co\/cs\/refund-policy\/\">Pr\u00e1vo na odstoupen\u00ed a vr\u00e1cen\u00ed pen\u011bz<\/a> \u00b7 <a href=\"https:\/\/getnuvia.co\/cs\/shipping-policy\/\">Z\u00e1sady dopravy<\/a> \u00b7 <a href=\"https:\/\/getnuvia.co\/cs\/supplement-disclaimer\/\">Upozorn\u011bn\u00ed k dopl\u0148k\u016fm a zdravotn\u00edm tvrzen\u00edm<\/a> \u00b7 <a href=\"https:\/\/getnuvia.co\/cs\/medical-disclaimer\/\">L\u00e9ka\u0159sk\u00e9 upozorn\u011bn\u00ed<\/a><\/div>\n<div>&copy; 2026 Hydrascale Technologies LLC. Nuvia je zna\u010dka spole\u010dnosti Hydrascale Technologies LLC.<\/div>\n<\/footer>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>NUVIA&larr; Zp\u011bt na web Pr\u00e1vn\u00ed informace Pr\u00e1vo na odstoupen\u00ed od smlouvy a vr\u00e1cen\u00ed pen\u011bz Datum \u00fa\u010dinnosti: 2026-05-28 Tyto z\u00e1sady se vztahuj\u00ed na spot\u0159ebitelsk\u00e9 n\u00e1kupy od spole\u010dnosti Hydrascale Technologies LLC (&#8222;Nuvia&#8220;, &#8222;my&#8220;) na getnuvia.co a popisuj\u00ed va\u0161e z\u00e1konn\u00e9 pr\u00e1vo na odstoupen\u00ed od smlouvy podle sm\u011brnice EU o pr\u00e1vech spot\u0159ebitel\u016f (2011\/83\/EU) a nav\u00edc na\u0161i dobrovolnou z\u00e1ruku spokojenosti. [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-2685","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/getnuvia.co\/cs\/wp-json\/wp\/v2\/pages\/2685","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/getnuvia.co\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/getnuvia.co\/cs\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/getnuvia.co\/cs\/wp-json\/wp\/v2\/comments?post=2685"}],"version-history":[{"count":1,"href":"https:\/\/getnuvia.co\/cs\/wp-json\/wp\/v2\/pages\/2685\/revisions"}],"predecessor-version":[{"id":2767,"href":"https:\/\/getnuvia.co\/cs\/wp-json\/wp\/v2\/pages\/2685\/revisions\/2767"}],"wp:attachment":[{"href":"https:\/\/getnuvia.co\/cs\/wp-json\/wp\/v2\/media?parent=2685"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}